Teraquant Corporation - Voice Services Network Monitoring

Voice Services Network Monitoring

Reactive customer care and the associated costs is a thing of the past! Now you can see problems with your end-users’ service level and have fixed it before they call. Proactively monitoring your voice network is now so cost-effective that costs for Network Operations and Customer Care can be reduced substantially.

Fault Management: Isolate problems from anywhere in your network in minutes.
Correlate VoIP to TDM
Performance Management: Report on the Performance delivered to your customers proactively and that delivered to you by your Interconnect Partners/IXC’s.
Eliminate unprofitable routes
Capacity Management: Measure and Baseline Utilization of all Signaling Bandwidth
Billing Verification: Recover huge amounts of lost revenue by monitoring to ensure all minutes are billed correctly.
Detect Phantom Traffic
Fraud Management: Set triggers to detect suspect fraudulent events.

Many Tier 1 Network Service Providers have been using our monitoring solutions for the past three years and today report:

Reductions of up to 37% in customer support costs
Reductions in revenue abuse
Increased service revenues

This Monitoring Solution is an Enterprise wide monitoring solution, providing for the needs of all your Operations Departments. We have seamlessly integrated two monitoring systems to achieve the total solution: SS7, ISDN and VoIP engineering fuctions (eg: Fault Isolation) and Business Level functions (eg: Revenue Protection). The STINGA monitoring system, from Utel, captures the messages from across your network, analyzes the protocols, correlates SS7 to VoIP and produces the Operations Engineering functions. Palladion from IPTEGO delivers Business Level functions as below:

Customer Care	Palladion sorts through all your network messages and applies expert analysis to present your people with the prioritized information they need to manage poor service, abuse and inefficiencies. Your Call Center staff need no technical expertise.
Marketing Operations	Palladion shows how your subscribers use the service, what features and devices they prefer and how to spot Up Sell opportunities for increased revenue.
Security	Palladion Detects unauthorized or abusive VoIP account usage Implements CALEA Detects VoIP threats and Malicious Attacks
Revenue Protection	Palladion Detects over-usage Detects use of premium-rate services Detects calls to suspect destinations — eg: International Facilitates Billing Verification
Reputation Protection	Palladion Protects your subscriber accounts from abuse Detects SPIT
Network Operations	Performance Management Network and Device Capacity Management Fault Management KPI’s Statistics Alarms CDRs/SDR’s Packet Capture Voice Quality Monitoring and QoS Intelligent Diagnostics and Ladder Diagrams

STINGA/Palladion is the most advanced and the only solution you will ever need for monitoring SS7, ISDN and VoIP services, and is refreshingly low-cost.

For Engineering Layer Monitoring, please click here.

For Business Layer Monitoring, please click here.

Last Updated ( Thursday, 02 April 2009 )