Teraquant Corporation

IPTEGO

Service Providers incur an average of 1% revenue leakage with the maximum recovery of 50%

TM Forum Revenue Assurance Benchmark Study: MORRISTOWN, NJ — 23-Sep-2008

The most surprising breakthrough was the tangible proof that Service Providers incur an average of one percent revenue leakage with a maximum recovery of 50 percent.

“For multi-billion dollar organizations, that adds up to substantial losses,”

says Tonia Graham, program manager for the TM Forum Business Benchmarking Program.

For VoIP services, Communications Service Providers are losing between 3% and 15% of their revenue. This is due to errors of Call Routing; Invoicing; Rating/Prepaid Charging; Fraud; Interconnect/Partner payment errors; Applying new products and prices; Poor systems and processes integration and Incomplete or Incorrect usage data.

Recovery of this Revenue leakage goes straight to the bottom line. This is the equivalent of failing to send out an invoice for goods or services delivered. IPTEGO Palladion contains the smarts to detect, and make visible, up to 80% of these errors.

Service Providers using Palladion today are reporting:

Reductions of up to 20% in customer support costs through:

Closing trouble tickets at least twice as fast
Significantly increasing support operations’ efficiency
Reducing first-line support skill sets

Reductions in revenue abuse by:

Identifying and blocking service abusers
Preventing over-billing in the event of network failures
Providing verified billing

Increase services revenues through:

Adding Service Assurance as part of bundled, tailored services offering.
Identifying ‘up-sell’ opportunities by measuring service usage
Offering service assurance as a hosted managed service

IPTEGO automates the process of dissecting problems and performance in your SIP network. The solution presents to you and your people in your Customer Care Center with the Service Level information they need to care for your customers, prevent Revenue Leakage and to ensure your network and SIP services are running efficiently. The information is presented to your Customer Care staff in easy-to-view graphs, prioritized tables and easy-to-read logs.

This intelligent solution implements its analysis and presents you with the business layer level. Measurements allowing you to automate Network Operations and Customer Care.

To request a web demo, please send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , with a subject of “Please arrange IPTEGO Web demo.”

For more information, download a brochure or visit www.iptego.com.

Last Updated ( Monday, 13 July 2009 )